23rd May 2020
AFTERSALES ARE NOW BACK OPEN:
To all of our valued guests,
We are ready once again to re-open our doors to the community. The health and wellbeing of you and your family, our team members and our community remains our top priority. As we continue to navigate through these complex times, we have changed our showrooms to adhere to the new social distancing guidelines.
We have been serving the community since 1905 and we look forward to serving you again.
We will continue to monitor and follow government guidelines closely.
The health and safety of our customers and staff is paramount and we want to reassure you that these high standards will continue when you come into our centres.
Please follow us on our social media channels for all updates:
We are on Facebook, Instagram, Twitter, Linked In and Pinterest
NEW CORONAVIRUS PROCEDURES IN PLACE:
Following the outbreak of COVID-19, we want to keep you informed of the steps we have taken to keep the well-being of our customers and team members our absolute priority. You can be assured that we’ve put enhanced health and safety measures in place to ensure your experience with Hills Motor Group is as safe and enjoyable as possible.
Our dealerships (Lexus Woodford and Hills of Woodford Toyota) are open for After Sales and if you have an appointment booked with us, you can be sure we’ve taken the following precautions:
We are by no means back to “business as usual” - that is not how the world is right now. We are doing our very best to responsibly serve our community and we thank you all for your support.
Below are some particular queries that you may have:
We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.
When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.
We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.
At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.
We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist rather than having conversations on site. - If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.
Please note the Sales Department is not yet open for you to visit us in our showrooms. We are only open digitally, by phone, email or video call.
Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.
If your enquiry is new then you can book in with us by calling – Toyota - 02085049511 or Lexus 02085597660. You can book in by emailing our centre. Our email details are: firstname.lastname@example.org or email@example.com.
You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and Linked-In.
We recommend one person per enquiry to enter the showroom. Please contact us directly for any reason that you cannot adhere to this on firstname.lastname@example.org.
Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.
We are awaiting Government feedback as to when we can open our showroom doors to Sales Guests. We will keep you all updated.
We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.
Rest assured that we will be making decisions that are in the best interests of our Team members and customers.
We would also like to take this opportunity to thank all our customers for their continued support and loyalty.
We wish you good health for you and your family.
Hills Motor Group
Welcome to Hills Motor Group, One of the longest serving centres in the United Kingdom.Since the start in 1905, our family run business has taken pride in delivering excellence across Essex from our two dealerships: Hills of Woodford Toyota and Lexus Woodford for over a decade.
Our aim is to deliver the highest levels of customer service possible, go over and above to ensure all of our customers leave our centre completely satisfied. With brand new models, to approved used Toyota and Lexus vehicles you can have the confidence in the quality and personalised service you’ll receive when purchasing from us. These values extend to each of our departments with our professional and friendly team here to look after both you and your vehicle. As an independent group, we believe that it is the reliability of the cars we sell, service that we provide our customers with and the work we carry out on your car that has over the years allowed and enabled us to build a loyal customer base.
Whether you’re a private buyer, or even a business customer looking to upgrade your company car and fleet, or need to use our specially trained technicians we’re confident that you won’t leave disappointed. We also have a rentals department allowing customers to rent our vehicles for as long as necessary and a bodyshop department should you find yourself in the unfortunate position of needing bodywork.
To find out more about our most recent offers, simply click on your preferred franchise to see our range of offers and discounts we have available our products and services or simply click on our contact us page to get in touch.
We look forward to welcoming to one of our dealerships in Woodford Green, Essex soon.
FAQ's about Coronavirus
We are reviewing government advice daily and we will plan to re-open once the current lock down is lifted. We will only open once it is safe for our staff and our guests.
We will be practising social distancing guidance.
Details of when we will be re-opening will be announced on our website and on all of our social Media channels.
Vehicle owners have been granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities, the Government has confirmed.
All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March. Vehicles must be kept in a roadworthy condition, and garages will remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles.
If your vehicle tax and MOT run out in April, you cannot renew the tax until your MOT expiry date has been extended; this will happen a few days before it was originally due to expire. This means you may have to wait until late April to tax your vehicle.
Check that your MOT has been extended before taxing your vehicle.
You can tax your vehicle online by visiting gov.uk/vehicle-tax or by telephone on 0300 123 4321.
Customers concerned about a service which is due, please don’t worry. We would like to reassure you that for the foreseeable future Toyota GB and Lexus UK intend to take a flexible and sympathetic approach to any service schedule or warranty issues. Please contact us as soon as we re-open. Details of when we will be re-opening will be announced on our website and on all of our social Media channels.
Please email email@example.com and we will aim to assist the best we can.
Hers is a link to our Toyota and Lexus blog with some advice on this:
Yes, 0800 246 824 for Toyota and 0800 246 866 for Lexus.
Unfortunately we are unable to carry out any handovers as our dealerships are closed. Rest assured your vehicle purchase is still secure and as soon as our Sales Teams are back up and running we will contact you to rearrange collection.
Motability has said for all Motability lease contracts due to expire within the next three months (as of 25/03/2020), they will automatically apply a a six-month lease extension to customers who are approaching the end of their agreement. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. You can find out more here.
If you have any questions at all, please contact our Management Team on firstname.lastname@example.org and we will be happy to help.
Yes we do – please email email@example.com we will be in touch to arrange your booking.