1st June 2020


ALL DEPARTMENTS ARE NOW OPEN


To all of our valued guests,

We are ready once again to re-open our doors to the community. The health and wellbeing of you and your family, our team members and our community remains our top priority. As we continue to navigate through these complex times, we have changed our showrooms to adhere to the new social distancing guidelines.

We have been serving the community since 1905 and we look forward to serving you again.

We will continue to monitor and follow government guidelines closely.

The health and safety of our customers and staff is paramount and we want to reassure you that these high standards will continue when you come into our centres.

Please follow us on our social media channels for all updates:

We are on Facebook, Instagram, Twitter, LinkedIn and Pinterest

@LexusWoodford

@HillsofWoodfordToyota


NEW CORONAVIRUS PROCEDURES IN PLACE:

Following the outbreak of COVID-19, we want to keep you informed of the steps we have taken to keep the well-being of our customers and team members our absolute priority. You can be assured that we’ve put enhanced health and safety measures in place to ensure your experience with Hills Motor Group is as safe and enjoyable as possible.


Customer Safety

Our dealerships (Lexus Woodford and Hills of Woodford Toyota) departments are now all open for business and if you have an appointment booked with us, you can be sure we’ve taken the following precautions:

  1. We have enforced a "No Handshake Rule" to minimise contact.
  2. All Customer cars are sprayed with anti viral spray and cleaned inside with anti-viral wipes before hand over.
  3. Hand Gel is displayed in all areas of the business.
  4. All desks, work areas and keyboards are regularly sanitised.
  5. It is of vital importance for us to be in a position to ensure that procedures are in place to support the well-being of our customers when visiting our centres, but also please consider the alternative methods to minimise risk:
  6. You can directly chat with a Sales or Service Advisor online. As well as being able to answer any questions, bespoke videos and photos can be sent straight to your device.
  7. We will be restricting the amount of people entering our centre so we can comply with social distancing measures. Please ensure that you respect our social distancing guidelines also.
  8. We are taking extra careful steps for vulnerable groups, including those who are pregnant, aged 70 or over or those who have a long-term health condition.
  9. There will be 2 metre distancing zones to advise guests and staff where to stand.
  10. Our centres will be clearly marked with guidelines as to where to go when you visit us. Please ensure that you take notice of these guidelines.
  11. We will be operating all departments by appointment only when we first open. It is to ensure that we can control the centre as best we can. While these are in place, please ensure that you take advantage of our online facilities.
  12. We will have a car park attendant in each car park. Please adhere to their instructions.
  13. We will have our host at the front door to greet you and they will see you in. Please wait by the front door for them to guide you to the right area.
  14. Our centre has updated safety signage installed in all areas.
  15. We will be operating with less staff than usual to begin with, so please bear with us while we get through these unprecedented times.
  16. Where we can we have ensured that staff can work from home.
  17. If you have been unwell within the last 14 days, please refrain from visiting our centre.
  18. We have run some tests with our new set up and we are happy with what we have put into place.
  19. We will be operating a no paper policy where we can. Sometimes this will not always be possible but we will try to ensure that most, if not all of your paperwork is sent via email. Please ensure we have an up to date email address. You will be able to sign online and send it back to us if this is required.
  20. Our site will not have any; toilet facilities, refreshments or TV.


We are by no means back to “business as usual” - that is not how the world is right now. We are doing our very best to responsibly serve our community and we thank you all for your support.


Below are some particular queries that you may have:


PAYMENTS:

We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.

You can now reserve and purchase any used car using our online payment system, this is available for both Lexus Woodford and Hills of Woodford Toyota.

Lexus Woodford:

https://www.hillsmotorgroup.co.uk/lexus/buying-online/

Hills of Woodford Toyota:

https://www.hillsmotorgroup.co.uk/toyota/buying-online/


SERVICE GUESTS:

When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.

We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.

At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.

We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist rather than having conversations on site. - If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.


SALES GUESTS:

Our centres are now open for sales, however this will be by appointment.

Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.

If your enquiry is new then you can book in with us by calling – Toyota - 02085049511 or Lexus 02085597660. You can book in by emailing our centre. Our email details are: lexussales@lexus-woodford.lexus.co.uk or toyotasales@hills.toyota.co.uk.

You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and LinkedIn.

We recommend one person per enquiry to enter the showroom. Please contact us directly for any reason that you cannot adhere to this on management@hillsmotorgroup.co.uk.

Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.

We are awaiting Government feedback as to when we can open our showroom doors to Sales Guests. We will keep you all updated.


NEXT STEPS:

We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.

Rest assured that we will be making decisions that are in the best interests of our Team members and customers.

We would also like to take this opportunity to thank all our customers for their continued support and loyalty.

We wish you good health for you and your family.

Kind regards

Hills Motor Group


About Us

Welcome to Hills Motor Group, One of the longest serving centres in the United Kingdom.Since the start in 1905, our family run business has taken pride in delivering excellence across Essex from our two dealerships: Hills of Woodford Toyota and Lexus Woodford for over a decade.

Our aim is to deliver the highest levels of customer service possible, go over and above to ensure all of our customers leave our centre completely satisfied. With brand new models, to approved used Toyota and Lexus vehicles you can have the confidence in the quality and personalised service you’ll receive when purchasing from us. These values extend to each of our departments with our professional and friendly team here to look after both you and your vehicle. As an independent group, we believe that it is the reliability of the cars we sell, service that we provide our customers with and the work we carry out on your car that has over the years allowed and enabled us to build a loyal customer base.

Whether you’re a private buyer, or even a business customer looking to upgrade your company car and fleet, or need to use our specially trained technicians we’re confident that you won’t leave disappointed. We also have a rentals department allowing customers to rent our vehicles for as long as necessary and a bodyshop department should you find yourself in the unfortunate position of needing bodywork.

To find out more about our most recent offers, simply click on your preferred franchise to see our range of offers and discounts we have available our products and services or simply click on our contact us page to get in touch.

We look forward to welcoming to one of our dealerships in Woodford Green, Essex soon.

FAQ's about Coronavirus

When are you planning to open the centre?

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We have now reopened all of our departments from 1st June 2020.  We are constantly reviewing government advice daily.

We will be practising social distancing guidance.

Details of when we will be re-opening will be announced on our website and on all of our social Media channels.

My vehicle is due an MOT - what should I do?

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Vehicle owners have been granted a six-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities, the Government has confirmed.

All cars, vans and motorcycles which usually would require an MOT test will be exempted from needing a test from 30 March. Vehicles must be kept in a roadworthy condition, and garages will remain open for essential repair work. Drivers can be prosecuted if driving unsafe vehicles.

How do I tax my vehicle if I have an MOT extension?

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If your vehicle tax and MOT run out in April, you cannot renew the tax until your MOT expiry date has been extended; this will happen a few days before it was originally due to expire. This means you may have to wait until late April to tax your vehicle.

Check that your MOT has been extended before taxing your vehicle.

You can tax your vehicle online by visiting gov.uk/vehicle-tax or by telephone on 0300 123 4321.

I will miss my scheduled service, will my manufacturer’s warranty be affected?

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​Customers concerned about a service which is due, please don’t worry. We would like to reassure you that for the foreseeable future Toyota GB and Lexus UK intend to take a flexible and sympathetic approach to any service schedule or warranty issues. Please contact us as soon as we re-open.  Details of when we will be re-opening will be announced on our website and on all of our social Media channels. 

My warranty is due to expire and there's an issue, what shall I do?

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Please email management@hillsmotorgroup.co.uk and we will aim to assist the best we can.

I am not currently driving my car, do you have any advice on how I can stop my battery from going flat?

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Hers is a link to our Toyota and Lexus blog with some advice on this:

https://bit.ly/3bA8R4Z

https://bit.ly/2KtvHiU

Are the Club Toyota breakdown services still working?

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Yes, 0800 246 824 for Toyota and 0800 246 866 for Lexus.

I have purchased a new or used vehicle, what happens now?

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Rest assured your vehicle purchase is still secure and as soon as our Sales Teams are back up and running we will contact you to rearrange collection.

My Motability lease expires soon, what shall I do?

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Motability has said for all Motability lease contracts due to expire within the next three months (as of 25/03/2020), they will automatically apply a a six-month lease extension to customers who are approaching the end of their agreement. You will also automatically receive a Certificate of Motor Insurance or a temporary cover note from RSA Motability (RSAM) covering this six-month period. You can find out more here.

I have another question, how can I contact you?

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If you have any questions at all, please contact our Management Team on management@hillsmotorgroup.co.uk and we will be happy to help.

Do you have a contact list I can join, so when the business re-opens you can call me to make a booking?

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Yes we do – please email management@hillsmotorgroup.co.uk we will be in touch to arrange your booking.