About Us | Hills Motor Group Lexus

21st December 2020


WE ARE HERE FOR YOU....

To all of our valued guests,

Following the Government announcement regarding the new lockdown measures from 20th December 2020, we wanted to give you an update regarding our Centre, Lexus Woodford.

We are pleased to announce that our basic principle during this time is to remain ‘Open for Business’, whilst operating within the Government guidelines.

Service, Bodyshop & Parts

We will continue to operate in a safe manner, by an appointment only basis as we have been since reopening, this includes servicing, MOTs, maintenance, and repair. All pre booked appointments will be fulfilled.

Trade and Retail parts are also available as per normal.

Sales - We are now offering Click & Collect

Our Showroom will be closed from 20th December 2020, however great news, our new and used vehicles remain accessible on our website along with options like virtual consultation, personalised videos, home delivery and click & collect.

Our Sales Enquiry team will be on hand should you have any enquiries or questions, contact can be made by our Centre telephone numbers in the normal way, or electronically through the Toyota and Lexus websites.

All current and existing vehicle orders will still be delivered in a COVID safe way, and we will be in touch to arrange this for you.

We would like to thank you for your patience, and we look forward to assisting you with all your mobility requirements throughout this period and in the future.

Keep safe and stay well.

Please follow us on our social media channels for all updates:

We are on Facebook, Instagram, Twitter, LinkedIn and Pinterest

@LexusWoodford


NEW CORONAVIRUS PROCEDURES IN PLACE:

Following the outbreak of COVID-19, we want to keep you informed of the steps we have taken to keep the well-being of our customers and team members our absolute priority. You can be assured that we’ve put enhanced health and safety measures in place to ensure your experience with Hills Motor Group is as safe and enjoyable as possible.

Below are some particular queries that you may have:

PAYMENTS:

We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.

You can now reserve and purchase any used car using our online payment system.

Lexus Woodford:

https://www.hillsmotorgroup.co.uk/lexus/buying-online/


SERVICE GUESTS:

When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.

We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.

At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.

We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist rather than having conversations on site. - If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.

SALES GUESTS:

We are open for sales, however this will be by phone, email, live chat or virtual appointment.

Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.

If your enquiry is new then you can book in with us by calling 0208 559 7660 You can book in by emailing our centre. Our email details SalesManagers@Lexus-Woodford.lexus.co.uk.

You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and LinkedIn.

Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.

We are awaiting Government feedback as to when we can open our showroom doors to Sales Guests. We will keep you all updated.

NEXT STEPS:

We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.

Rest assured that we will be making decisions that are in the best interests of our Team members and customers.

We would also like to take this opportunity to thank all our customers for their continued support and loyalty.

We wish you good health for you and your family.

Kind regards,

Lexus Woodford


About Us

Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota.

Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.

Whether you're looking for a new or Lexus Approved Pre-Owned vehicle, new company car or looking for a fleet of luxury hybrid vehicles, or even if you would like to use our professional and competitively priced after-care services, you have come to the right place. With a fully operational Rental and Body-shop department also available, we can help meet your motoring needs whatever they may be. All of our staff are trained to the highest possible standard in order to deliver to both yourself and your vehicle.

We offer a range of services such as collection and delivery, a free hybrid health check with every service received aligned with competitive offers across all of our departments.

We shall look forward to welcoming you at our dealership here in Woodford Green, Essex. Experience Amazing here at Lexus Woodford.