21st December 2020


To all of our valued guests,

Following the Government announcement regarding the new lockdown measures from Thursday 5th November 2020, we wanted to give you an update regarding our Centre, Hills of Woodford Toyota.

We are pleased to announce that our basic principle during this time is to remain ‘Open for Business’, whilst operating within the Government guidelines.

Service, Bodyshop & Parts

We will continue to operate in a safe manner, by an appointment only basis as we have been since reopening, this includes servicing, MOTs, maintenance, and repair. All pre booked appointments will be fulfilled.

Trade and Retail parts are also available as per normal.

Sales - We are now offering Click & Collect

Our Showroom will be closed from 20th December 2020, however our new and used vehicles remain accessible on our website along with options like virtual consultation, personalised videos, home delivery and click & collect.

Our Sales Enquiry team will be on hand should you have any enquiries or questions, contact can be made by our Centre telephone numbers in the normal way, or electronically through the Toyota websites.

All current and existing vehicle orders will still be delivered in a COVID 19 safe way, and we will be in touch to arrange this for you.

We would like to thank you for your patience, and we look forward to assisting you with all your mobility requirements throughout this period and in the future.

Keep safe and stay well.

Please follow us on our social media channels for all updates: Facebook, Instagram, LinkedIn - @HillsofWoodfordToyota

Below are some particular queries that you may have:


We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.

You can now reserve and purchase any used car using our online payment system:

Hills of Woodford Toyota:


Service Guests:

When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.

We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.

At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.

We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist. If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.

Sales Guests:

Our centres are open for sales, however this will be by phone, email, live chat or virtual appointment.

Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.

If your enquiry is new then you can book in with us by calling – Toyota - 02085049511. You can book in by emailing our centre. Our email details are: toyotasales@hills.toyota.co.uk.

You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and LinkedIn.

Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.

We are awaiting Government feedback as to when we can open our showroom doors to Sales Guests. We will keep you all updated.

Next Steps:

We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.

Rest assured that we will be making decisions that are in the best interests of our Team members and customers.

We would also like to take this opportunity to thank all our customers for their continued support and loyalty.

We wish you good health for you and your family.

Kind regards,

Hills of Woodford Toyota

About Us

Welcome to Hills Motor Group, One of the longest serving centres in the United Kingdom.Since the start in 1905, our family run business has taken pride in delivering excellence across Essex from our two dealerships: Hills of Woodford Toyota and Lexus Woodford for over a decade.

Our aim is to deliver the highest levels of customer service possible, go over and above to ensure all of our customers leave our centre completely satisfied. With brand new models, to approved used Toyota and Lexus vehicles you can have the confidence in the quality and personalised service you’ll receive when purchasing from us. These values extend to each of our departments with our professional and friendly team here to look after both you and your vehicle. As an independent group, we believe that it is the reliability of the cars we sell, service that we provide our customers with and the work we carry out on your car that has over the years allowed and enabled us to build a loyal customer base.

Whether you’re a private buyer, or even a business customer looking to upgrade your company car and fleet, or need to use our specially trained technicians we’re confident that you won’t leave disappointed. We also have a rentals department allowing customers to rent our vehicles for as long as necessary and a bodyshop department should you find yourself in the unfortunate position of needing bodywork.

To find out more about our most recent offers, simply click on your preferred franchise to see our range of offers and discounts we have available our products and services or simply click on our contact us page to get in touch.

We look forward to welcoming to one of our dealerships in Woodford Green, Essex soon.