1ST JUNE 2020
ALL DEPARTMENTS ARE NOW OPEN
To all of our valued guests,
We are ready once again to re-open our doors to the community. The health and well being of you and your family, our team members and our community remains our top priority. As we continue to navigate through these complex times, we have changed our showrooms to adhere to the new social distancing guidelines.
We have been serving the community since 1905 and we look forward to serving you again.
We will continue to monitor and follow government guidelines closely.
The health and safety of our customers and staff is paramount and we want to reassure you that these high standards will continue when you come into our centres.
Please follow us on our social media channels for all updates:
We are on Facebook, Instagram, Twitter, LinkedIn and Pinterest:
NEW CORONAVIRUS PROCEDURES IN PLACE:
Following the outbreak of COVID-19, we want to keep you informed of the steps we have taken to keep the well-being of our customers and team members our absolute priority. You can be assured that we’ve put enhanced health and safety measures in place to ensure your experience with Hills Motor Group is as safe and enjoyable as possible.
Our dealership departments are all open for business and if you have an appointment booked with us, you can be sure we’ve taken the following precautions:
Below are some particular queries that you may have:
We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.
You can now reserve and purchase any used car using our online payment system:
When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.
We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.
At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.
We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist rather than having conversations on site. - If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.
Our centres are now open for sales, however this will be by appointment.
Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.
If your enquiry is new then you can book in with us by calling 02085049511. You can book in by emailing our centre. Our email details are: firstname.lastname@example.org.
You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and LinkedIn.
We recommend one person per enquiry to enter the showroom. Please contact us directly for any reason that you cannot adhere to this on email@example.com.
Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.
We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.
Rest assured that we will be making decisions that are in the best interests of our Team members and customers.
We would also like to take this opportunity to thank all our customers for their continued support and loyalty.
We wish you good health for you and your family.
Hills of Woodford Toyota
Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex.
Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country.