About Us | Hills Motor Group Toyota

1ST JUNE 2020


ALL DEPARTMENTS ARE NOW OPEN


To all of our valued guests,

We are ready once again to re-open our doors to the community. The health and well being of you and your family, our team members and our community remains our top priority. As we continue to navigate through these complex times, we have changed our showrooms to adhere to the new social distancing guidelines.

We have been serving the community since 1905 and we look forward to serving you again.

We will continue to monitor and follow government guidelines closely.

The health and safety of our customers and staff is paramount and we want to reassure you that these high standards will continue when you come into our centres.

Please follow us on our social media channels for all updates:

We are on Facebook, Instagram, Twitter, LinkedIn and Pinterest:

@HillsofWoodfordToyota


NEW CORONAVIRUS PROCEDURES IN PLACE:

Following the outbreak of COVID-19, we want to keep you informed of the steps we have taken to keep the well-being of our customers and team members our absolute priority. You can be assured that we’ve put enhanced health and safety measures in place to ensure your experience with Hills Motor Group is as safe and enjoyable as possible.


Customer Safety

Our dealership departments are all open for business and if you have an appointment booked with us, you can be sure we’ve taken the following precautions:

  • We have enforced a "No Handshake Rule" to minimise contact.
  • All Customer cars are sprayed with anti viral spray and cleaned inside with anti-viral wipes before hand over.
  • Hand Gel is displayed in all areas of the business.
  • All desks, work areas and keyboards are regularly sanitised.
  • It is of vital importance for us to be in a position to ensure that procedures are in place to support the well-being of our customers when visiting our centres, but also please consider the alternative methods to minimise risk:
  • You can directly chat with a Sales or Service Advisor online. As well as being able to answer any questions, bespoke videos and photos can be sent straight to your device.
  • We will be restricting the amount of people entering our centre so we can comply with social distancing measures. Please ensure that you respect our social distancing guidelines also.
  • We are taking extra careful steps for vulnerable groups, including those who are pregnant, aged 70 or over or those who have a long-term health condition.
  • There will be 2 metre distancing zones to advise guests and staff where to stand.
  • Our centres will be clearly marked with guidelines as to where to go when you visit us. Please ensure that you take notice of these guidelines.
  • We will be operating all departments by appointment only when we first open. It is to ensure that we can control the centre as best we can. While these are in place, please ensure that you take advantage of our online facilities.
  • We will have a car park attendant in each car park. Please adhere to their instructions.
  • We will have our host at the front door to greet you and they will see you in. Please wait by the front door for them to guide you to the right area.
  • Our centre has updated safety signage installed in all areas.
  • We will be operating with less staff than usual to begin with, so please bear with us while we get through these unprecedented times.
  • Where we can we have ensured that staff can work from home.
  • If you have been unwell within the last 14 days, please refrain from visiting our centre.
  • We have run some tests with our new set up and we are happy with what we have put into place.
  • We will be operating a no paper policy where we can. Sometimes this will not always be possible but we will try to ensure that most, if not all of your paperwork is sent via email. Please ensure we have an up to date email address. You will be able to sign online and send it back to us if this is required.
  • Our site will not have any; toilet facilities, refreshments or TV.
We are by no means back to “business as usual” - that is not how the world is right now. We are doing our very best to responsibly serve our community and we thank you all for your support.


Below are some particular queries that you may have:


PAYMENTS:

We will be aiming to operate contactless where possible. We will no longer be accepting cash payments. We will be accepting direct payments into our account for large payments – over £45. Account details will be supplied when you transact with us.

You can now reserve and purchase any used car using our online payment system:

https://www.hillsmotorgroup.co.uk/toyota/buying-online/


SERVICE GUESTS:

When arriving to our centre you will be met by one of our Car Park attendants in full PPE. They will confirm that you have an appointment, take your keys and our Valeting team will sanitise the vehicle prior to us moving it. Once this is complete we will cover your Seat, Steering Wheel and Gear Stick with disposable coverings, and instruct you on where to wait to be seen.

We will then place your Paperwork on the Desk, please check the details, we will then ask you to return at a specific time to collect your vehicle, we will send you a Video Health Check of your vehicle once it has been inspected by one of our Technicians, we will ask you to review this and if the vehicle requires any additional work we will add the quotation on the bottom of this for you to click on the boxes to authorise. We will only be accepting Card Payments over the phone (excluding American Express) which will need to happen prior to collection.

At collection please again be met by our Showroom Host who will instruct you on where to wait to be seen by our Specialists, we will have your Invoice documents ready with your keys and your vehicle will have been re-sanitised, the documents will be left inside of your vehicle, one of our Advisors will bring you your keys, and confirm where your vehicle is parked.

We will be digitalising the journey as much as possible as this situation evolves so we would encourage emailing your Specialist rather than having conversations on site. - If your car is due in for a Service or MOT, we offer a collection and delivery service. Please contact us for more information, especially if you are feeling unwell.


SALES GUESTS:

Our centres are now open for sales, however this will be by appointment.

Where we can we will try and help you remotely. We can operate via email, live chat, telephone, video call and book a virtual appointment for you at your convenience. Please ensure that you book an appointment prior to coming to our centre. If you have an allocated Sales Consultant, please contact them directly to book in.

If your enquiry is new then you can book in with us by calling 02085049511. You can book in by emailing our centre. Our email details are: toyotasales@hills.toyota.co.uk.

You can also book in via all of our social media channels which are monitored regularly. We are active on Facebook, Instagram, Twitter and LinkedIn.

We recommend one person per enquiry to enter the showroom. Please contact us directly for any reason that you cannot adhere to this on management@hillsmotorgroup.co.uk.

Test Drives can be taken from your own home, so you don’t need to visit a dealership. Contact us for details.


NEXT STEPS:

We are constantly monitoring the situation and working in accordance with all Government and public health authority advice. Procedures will be monitored and updated as and when the situation changes.

Rest assured that we will be making decisions that are in the best interests of our Team members and customers.

We would also like to take this opportunity to thank all our customers for their continued support and loyalty.

We wish you good health for you and your family.

Kind regards

Hills of Woodford Toyota


About Us

Established in 1905, Hills Motor Group is comprised of two dealerships across the South East covering London & Essex. This family run company first started in its Woodford Green, Essex location where the head office is currently based, growing to one of the largest Toyota dealerships in the UK. Throughout the years, Hills Motor Group continued to build, adding Lexus Woodford also based in Woodford Green, Essex.


Today, Hills Motor Group still prides itself on being a family run business offering customers first-class service whether it’s through our sales, after-sales or rental teams. Our customer service continues to be second to none and is the reason why we have remained one of the longest running groups in the country.